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Ψ When you are called for the interview, be sure to confirm the company name, location, telephone number and contact name.  Ask, "Shall I get the information from you or should I call back to get the information from the receptionist?"

Ψ Get the receptionist's name, and be sure to say thank you for the assistance.
Ψ Research the company through business directories, Internet sites, trade publications, people in your network, community organizations and libraries.
Ψ Plan personal grooming and clothing.  Dress one level up from what you would wear on a regular work-day in that occupation.  Lay out your clothes are all clean, neat and pressed.  Pay attention to details including clean shoes and neat fingernails.  Avoid excessive make up or cologne.
Ψ Practice answering typical interview questions (traditional and behavioural/situational).  Pay particular attention to questions that will be challenging.
Ψ Collect things to take to the interview such as resumes, references, paper, pen, transcripts/certificates and a list of achievements you want to discuss during the interview.  It is acceptable to refer to notes during an interview.
Ψ Prepare a list of questions to ask during and at the end of the interview.
Ψ Take a 'dry run' to the location on a weekday prior to the interview to determine how to get there and the time it takes to arrive.
Ψ Plan to arrive approximately 10 to 15 minutes prior to the interview.  Introduce yourself to the receptionist. Smile :)

The following is a review chart emphasizing expected behaviours during an interview.

VOICE:

Ÿ The tone of voice when speaking

Ÿ The pitch
Ÿ Moderate tone
Ÿ Clear
Ÿ Confident
Ÿ Week, meek
Ÿ Whisper
Ÿ Shaky
Ÿ Loud
Ÿ Abrasive
Ÿ Forceful
HANDSHAKE:
Ÿ The manner in which you shake another persons hand
Ÿ Firm Grip
Ÿ Confident
Ÿ Dishrag feeling
Ÿ Loose arm
Ÿ Strong grip
Ÿ Pumping arm
EYE CONTACT:
Ÿ Looking at the person you are speaking to
Ÿ Maintains eye contact
Ÿ Occasionally looks elsewhere
Ÿ Faces employer
Ÿ Smiles
Ÿ Rarely looks at person
Ÿ Eyes down
Ÿ Appears to have something to hide
Ÿ Stares down employer
Ÿ Glares
Ÿ Controlling
BODY LANGUAGE:
Ÿ What are you doing with your body during the interview
Ÿ Sits upright and slightly forward
Ÿ Appears interested
Ÿ Hands in lap or folded
Ÿ Relaxed
Ÿ Fidgets with hands
Ÿ Keeps shifting in seat
Ÿ Kicks legs
Ÿ Shakes or nods head too much
Ÿ Hands clenched
Ÿ Leans too far forward and invades interviewer's "space" (less than 1 metre)
SPACE:
Ÿ The room between two people when communicating in an interview
Ÿ 1.5 metres (acceptable)
Ÿ 3 metres away (poor)
Ÿ Less than 1 metre (inappropriate)
BEING SEATED:
Ÿ Asked to take a chair
Ÿ Waits to be offered a seat, then sits
Ÿ Or asks, "Where would you like me to sit?"
Ÿ Is offered a seat & must be asked twice
Ÿ Or sits in seat furthest away from the interviewer
Ÿ Walks in and sits down
Ÿ Begins speaking immediately
DISCUSSING YOURSELF:
Ÿ Speaks positively
Ÿ Speaks confidently
Ÿ Stresses qualifications
Ÿ Is prepared to elaborate on self
Ÿ Gives one word answers
Ÿ Replies only "yes" or "no"
Ÿ Rarely expands on a question
Ÿ Over-exaggerates about self
Ÿ Tends to brag
Ÿ Controls interview
Ÿ Interrupts
CLOSING THE INTERVIEW:
Ÿ Shakes interviewer's hand
Ÿ Thanks interviewer & indicates that he/she hopes to hear from the interviewer shortly
Ÿ Says thank you and rushes out of office
Ÿ Over shakes hand
Ÿ Forces immediate decision re: hiring

 

Once you have answered the interviewer’s questions, you will usually be given the opportunity to ask questions as well.  Interviewers make hiring decisions as much from the questions you ask as from the ones you answer!
Avoid these questions prior to a job offer:
² How much do you pay?
² What about the benefits? 
² Do I get sick days?
² When could I expect a promotion?
² How many holidays do I get?
Winning Question's
Good questions are related to the job for which you are applying.  Ask about some job duties, the department, company goals and growth opportunities.  Some examples include:
² Could I have a tour of the premises?
² Will I need any kind of special equipment or tools of my own?
² Will I be working with a team or independently?
² When may I get in touch with you to find out your decision?
² Who would I follow up with?

² If you do not know the terms of the position, it would be a good idea to ask if the position is permanent or temporary/contract.  If it is a contract position, you may want to ask if there is a possibility that it could lead to a full-time permanent position.
² Is there a training period?
² What are the hours of work for this position?
² Does your company provide employees with the opportunity for skills enhancement/training through courses?
² May I have a tour of the premises? (If appropriate)
² When do you expect to make a hiring decision?
² Do you require clarification of any areas that we did not cover during the interview?
² Do you see my skills and work experience in-line with those of your company?
² Does the position involve an opportunity for over-time?
² I would appreciate any feedback you can give me
² May I follow up with you?
² May I have your business card?

The following questions are fairly typical examples of what interviewers are asking potential employees.  If you can answer these with confidence, you will be well on your way to starting that new job!  Take turns playing both interviewer and interviewee.  Better yet, get a friend to ask you the following:

  1. Tell me about yourself / Why should I hire you for this position?
  2. What experience do you have in this type of work?
  3. Why did you leave your last job?
  4. Why do you want to work for this company?
  5. What are your greatest strengths?
  6. What are your greatest weaknesses?
  7. Where do you see yourself five years from now?
  8. Tell me about a time when you were required to work as part of a team.
  9. Almost all work situations require us to work with someone we dislike.  Describe a situation when this happened.  How did you handle it?
  10. Tell me about something you disliked about your former employer.
  11. Do you have any questions?

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