Durham Region Unemployed Help Centre:

Quality Service Standards

The Durham Region Unemployed Help Centre is committed to providing high quality customer service that is; Timely, Comprehensive, and Professional.

Timely

• We respect that your time is valuable: you will not wait longer than 10 minutes for a pre-scheduled appointment
• Clients eligible for Counselling Services will be booked in to see a Counsellor within 10 business days
• Workshop participants are guaranteed entry into the next available workshop of the same topic
• Telephone calls will be returned by the end of the next business day

Comprehensive

• We are committed to providing a high standard of service that is inclusive to all community members, customer focused, current, flexible and changes according to needs reflected by our service users, community and labour market.

Professional

Our staff will provide professional service that:

• Maintains the integrity and confidentiality of all service users
• Treats all individuals respectfully and in a non-judgmental manner
• Creates a welcoming, accessible and supportive environment

Continuous Improvement

We are an ISO 9001:2015 certified agency committed to continuously improving our services and have adopted a comprehensive quality management system in support of this goal.

Feedback

Your thoughts, concerns and feedback (both positive and negative) are very important to us. To provide us with your feedback, please:

• Speak directly with one of our members of staff
• Contact us via phone, mail, or e-mail info@unemployedhelp.on.ca as noted on our contact page
• Complete a feedback form in-house

If you request a response to your feedback, we guarantee an acknowledgement and/or a response within 7 business days.

If our acknowledgement/response does not meet with your satisfaction, let us know and our Executive Director will respond within an additional 10 business days.

Confidentiality

Read 'Our Commitment to Respecting and Maintaining Your Privacy’ Policy. Click here.